SONU MOBILE WORLD

TERMS & CONDITIONS

Effective Date: 08 August 2026

Welcome to SONU MOBILE WORLD. These Terms & Conditions govern your use of sonumobileworld.in and your purchase of products and services through our website.

By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use the website.

1. Website Use

  • You must provide accurate and complete information when placing an order or creating an account.
  • You are responsible for keeping your account information and login credentials secure.
  • You must not use this website for any unlawful, fraudulent or unauthorised purpose.
  • SONU MOBILE WORLD reserves the right to restrict or terminate access where misuse of the website is suspected.

2. Product Information

  • We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on the website are accurate.
  • Actual product colour or appearance may vary slightly depending on the device used to view the website.
  • Product availability is subject to stock.
  • SONU MOBILE WORLD reserves the right to correct pricing, description or availability errors.

3. Prices & Payments

  • Product prices displayed on the website are subject to change without prior notice.
  • Applicable taxes, delivery charges or other fees, if any, will be displayed during the ordering process.
  • Orders are confirmed only after successful payment or approval of the applicable payment/finance method.
  • Payment transactions may be processed through third-party payment providers.

4. Order Acceptance & Cancellation

  • Placing an order does not automatically guarantee acceptance of the order.
  • SONU MOBILE WORLD may cancel or refuse an order due to stock availability, pricing errors, suspected fraud, payment issues or other legitimate reasons.
  • If an order is cancelled after payment has been received, an eligible refund will be processed according to our Refund Policy.

5. Delivery

  • Orders will be delivered to the address provided by the customer.
  • Delivery timelines are estimates and may vary due to logistics, weather, holidays, service availability or circumstances beyond our control.
  • Customers are responsible for providing a correct and complete delivery address and contact number.
  • Delivery charges, if applicable, will be communicated during checkout.

6. Return, Replacement & Refund

Returns, replacements and refunds are governed by our Return, Replacement & Refund Policy.

Customers should inspect products after delivery and report eligible issues within the applicable time period.

For high-value products such as mobile phones, customers are strongly advised to record a continuous unboxing video from the sealed package until the product is fully opened.

7. New Mobile Phones

New mobile phones are covered by the applicable manufacturer warranty where provided.

Warranty claims are subject to the manufacturer’s terms and conditions.

Damage caused by accident, liquid, physical impact, misuse, unauthorised repair or modification may not be covered.

8. Used / Second-Hand / Refurbished Products

Used, second-hand and refurbished products may have signs of previous use unless otherwise specified.

The product condition and any applicable warranty/checking period will be stated on the product page, invoice or other applicable documentation.

Such products are not returnable merely because the customer changes their mind or does not like the product.

9. Exchange Policy

Exchange of old mobile phones or other devices, where offered, is subject to inspection.

The final exchange value may depend on:

  • Device model
  • Physical condition
  • Display and functionality
  • Battery condition
  • IMEI/device verification
  • Accessories
  • Market value
  • Any applicable outstanding or security-related issue

The final exchange value will be determined after verification.

10. Warranty & Service

Warranty coverage depends on the applicable manufacturer or seller warranty.

Warranty generally does not cover:

  • Physical damage
  • Liquid damage
  • Accidental damage
  • Broken display
  • Unauthorised repair
  • Software modification
  • Misuse or improper handling

Service and repair timelines may vary depending on the manufacturer, authorised service centre and availability of parts.

11. Customer Responsibility

Customers are responsible for:

  • Providing correct personal and delivery information.
  • Checking product details before placing an order.
  • Keeping the invoice safely.
  • Removing personal data, passwords, accounts, SIM cards and memory cards before returning or exchanging a device.
  • Using products according to the manufacturer’s instructions.

SONU MOBILE WORLD is not responsible for personal data left on a device submitted for return, exchange, repair or service.

12. Intellectual Property

All content available on sonumobileworld.in, including logos, brand names, text, graphics, photographs, designs and other materials, may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute or commercially use website content without prior written permission from SONU MOBILE WORLD or the respective rights holder.

13. Third-Party Services

The website may use third-party services such as payment gateways, delivery partners, finance providers, analytics services or external websites.

Use of such services may be subject to their own terms and privacy policies.

SONU MOBILE WORLD is not responsible for the independent policies or services of third-party providers.

14. Limitation of Liability

To the extent permitted by applicable law, SONU MOBILE WORLD will not be responsible for losses caused by events beyond our reasonable control, including technical failures, network interruptions, delivery delays, natural events or third-party service failures.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Fraudulent Transactions

SONU MOBILE WORLD reserves the right to investigate and take appropriate action against suspected fraudulent orders, payment fraud, false information, misuse of promotional offers or other unlawful activity.

Orders may be cancelled where fraud or misuse is reasonably suspected.

16. Changes to These Terms

SONU MOBILE WORLD may update these Terms & Conditions from time to time.

The latest version will be published on sonumobileworld.in. Continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by applicable law.

17. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute arising in connection with the website, products or services shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter.

18. Contact Us

For questions regarding these Terms & Conditions, orders, products or services, please contact:

SONU MOBILE WORLD
PARDIH, BARDKI PONA, NEAR DURGA MANDIR,
RAMGARH, JHARKHAND

Website: sonumobileworld.in

By using sonumobileworld.in, you acknowledge that you have read, understood and agreed to these Terms & Conditions.