SONU MOBILE WORLD
RETURN, REPLACEMENT & REFUND POLICY
Website: sonumobileworld.in
Effective Date: 08 August 2026
At SONU MOBILE WORLD, we are committed to providing genuine products and a reliable shopping experience. Please read this Return, Replacement & Refund Policy before placing an order on sonumobileworld.in.
1. Return Eligibility
Returns are accepted only in the following circumstances:
The product received is physically damaged during delivery.
The product received is different from the product ordered.
The product has a verified manufacturing defect, subject to the applicable warranty terms.
The product is missing essential items or accessories that were included in the order.
The customer must contact SONU MOBILE WORLD as soon as possible after delivery and provide the required order details and supporting evidence.
2. Unboxing Video
For mobile phones and other high-value products, customers are strongly advised to record a continuous unboxing video from the sealed package until the product is fully opened and inspected.
An unboxing video may be requested while processing claims relating to:
Physical damage
Missing accessories
Wrong product
Tampered or incomplete package
Claims without sufficient evidence may be subject to verification before approval.
3. Non-Returnable Situations
Returns or refunds will generally not be accepted for:
Change of mind after purchase
Wrong colour, model or storage selected by the customer
Personal preference
Minor cosmetic differences
Scratches or damage caused after delivery
Liquid damage
Broken screen or physical damage caused by the customer
Software changes, rooting, unlocking or unauthorised modification
Damage caused by misuse, accident or improper handling
Products that have been altered, repaired or tampered with by an unauthorised person
4. New Mobile Phones
New mobile phones are eligible for return/replacement only when the issue falls under the applicable return or warranty conditions.
If a manufacturing defect is reported, SONU MOBILE WORLD may inspect the device and, where applicable, provide repair, replacement or other resolution according to the manufacturer’s warranty and applicable terms.
5. Used / Second-Hand / Refurbished Phones
Used, second-hand and refurbished phones are inspected before dispatch.
Such products are not returnable simply because the customer changes their mind or does not like the product.
If a product-specific warranty or checking period is mentioned on the product page or invoice, any eligible claim must be made within that stated period.
The device must be returned with:
Same IMEI/device
Original invoice
Box, where applicable
Included accessories
No physical or liquid damage
No unauthorised modification or repair
6. Accessories
Accessories such as chargers, cables, earphones, neckbands, covers, tempered glass and similar products are generally non-returnable after delivery, except where a verified manufacturing defect or incorrect product is supplied, subject to applicable terms.
7. Return Request Process
To request a return or replacement, the customer should contact SONU MOBILE WORLD with:
Order number
Customer name and registered mobile number
Reason for return
Photos/videos of the product and package, where applicable
Invoice/order details
After receiving the request, our team may inspect the claim and determine whether it qualifies for return, replacement, repair or refund.
8. Product Condition for Return
Where a return is approved, the product should be returned in the condition in which it was received, along with applicable:
Original packaging
Invoice
Accessories
Manuals/documents
Promotional items, if provided
The product may be inspected before the return or refund is finally approved.
9. Refund Policy
If a refund is approved, it will normally be processed through the original payment method or another suitable method communicated by SONU MOBILE WORLD.
Refund processing time may vary depending on the payment gateway, bank or financial institution.
Shipping or other charges, where applicable, may be treated according to the specific order and return circumstances.
10. Cancellation Policy
Order cancellation may be requested before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.
For prepaid orders, any approved refund will be processed according to the applicable refund terms.
11. Damaged Package at Delivery
Customers should carefully inspect the package at the time of delivery.
If the package appears severely damaged, opened or tampered with, customers are advised to record the condition and contact SONU MOBILE WORLD immediately.
12. Warranty
Manufacturer warranty, seller warranty or product-specific warranty will apply according to the warranty terms mentioned on the product page, invoice or warranty document.
Warranty does not normally cover damage caused by accident, liquid, physical impact, misuse, unauthorised repair or modification.
13. Data & Privacy
Before returning a mobile phone, customers must remove their personal data, accounts, passwords, SIM cards and memory cards where applicable.
SONU MOBILE WORLD will not be responsible for personal data left on a returned device.
14. Fraudulent or Abusive Claims
SONU MOBILE WORLD reserves the right to investigate suspicious, fraudulent or repeated return claims.
A return, replacement or refund may be refused where the product does not meet the applicable policy conditions.
15. Policy Changes
SONU MOBILE WORLD may update this Return, Replacement & Refund Policy from time to time. The updated policy will be published on sonumobileworld.in.
16. Contact Us
For return, replacement or refund assistance, please contact:
SONU MOBILE WORLD
Website: sonumobileworld.in
Address: PARDIH, BARDKI PONA, NEAR DURGA MANDIR, RAMGARH, JHARKHAND
Please keep your order number and purchase invoice available when contacting us regarding a return or refund.
